Frequently Asked Questions
Everything you need to know about traveling in style with Heys.
What materials are Heys luggage cases made from?
Our luggage is crafted using lightweight, high-tech materials such as 100% Polycarbonate and Duraflex, ensuring maximum impact resistance and durability while maintaining a stylish, high-gloss finish.
Do you offer a warranty on your products?
Yes, Heys offers a 'Peace of Mind' warranty ranging from 2 to 10 years, or even Executive Class Lifetime Warranty on select collections, covering manufacturing defects in materials and workmanship.
How long does shipping take for domestic orders?
Standard shipping typically takes 3 to 7 business days. We also offer expedited shipping options at checkout for those who need their travel gear ready for an upcoming departure.
What is your return policy?
We accept returns of unused, brand new merchandise in its original packaging within 30 days of purchase. Please note that return shipping costs are the responsibility of the customer unless the item is defective.
How do I reset the combination on my TSA lock?
Each suitcase comes with a specific instruction manual. Generally, you set the dial to 0-0-0, press the reset button with a pen, enter your new code, and slide the latch to lock in the new combination.
Can I purchase Heys products internationally?
Absolutely. Heys is a global brand, and we ship to numerous countries worldwide. International shipping rates and delivery times will be calculated at checkout based on your location.